FAQ

Technical Questions | General Questions

Upgrading Your Account

Q. How do I change my monthly membership to a yearly subscription?

A: If you signed up on a device like an Amazon Fire TV or Roku, please email customer support for instructions.

If you signed up for your subscription on our website, please log in to the website. Once you are logged in please go to this page and choose the 1 Year Package. * This link will not work unless you are already logged into the website * From there you will be asked to enter your billing information and confirm your subscription.

Please keep in mind that the yearly subscription will automatically renew until cancelled just like the monthly plan did.

Technical Questions

Q. How do I sign up?

A: At the top of LucasOilRacing.TV, click the Login / Account button. You will be directed to create your account.

Q. Do I need to sign up for an account to watch FREE Preview videos?

A: Yes, in order to authenticate users on our server we require a minimal amount of information to watch videos in our Free Preview section. All you need to get started is an email address and a password. That’s it! You won’t be asked for any additional information until you sign up for a subscription.Click Here to Sign Up.

Q. What is the cost of the app?

A: A yearly subscription is currently $99.99 (billed in full at the time of sign up) and includes ALL Live Events or $6.99 per month which includes select live events only. Please note that both subscriptions will renew automatically until cancelled. Please Click Here to see which live events are included in each subscription.

Q. How do I purchase the app?

A: Please Click Here to sign up for a subscription. After you register you will be given the option to choose a subscription. If you'd like to sign up for a subscription at a later time you will be asked to subscribe when you play any video that requires a subscription.

Q. What forms of payments are accepted?

A: We accept all major credit cards including Visa, MasterCard, American Express, JCB, Discover, and Diners Club. Sorry, but we cannot accept cash, checks, PayPal or payments over the phone at this time.

Q. Will my subscription automatically renew?

A: Yes, your subscription will automatically renew unless you cancel prior to your renewal date. This applies to both the monthly and yearly subscriptions.

Q. How do I cancel my subscription?

A: To cancel, log into your account on our website and click "Login / Account", then click on "Cancel" next to your current subscription. If you do cancel your account, your subscription will remain active through your paid term. We will NOT prorate and refund any unused days.
Please Note: If you signed up for a subscription on a Roku, Amazon Fire TV or Google Play you must make any account changes through their systems. We do not have access to make changes to accounts purchased through an external app store and therefore this method will not work for your account.

Q. What do I do if I don’t receive my activation code via email or if it says my email address is "already in use"?

A: Please be sure to check your Spam folder for the activation code. If the email is still not found, please Click Here and follow the instructions to correct this issue. We have also set up a tutorial video that can be viewed by Clicking Here.

Q. I am using Safari Internet Browser and/or I am an Apple User. My videos are not playing. How to I fix this?

A: Safari/Apple Users MUST enable cookies in order use our website. Please follow these instructions for a Mac or iPhone/iPad in order to view our video content. We have also set up a tutorial video that can be viewed by Clicking Here.

Q. How many devices can I watch Lucas Oil Racing TV on at the same time?

A: You may install Lucas Oil Racing TV on as many devices as you wish but you will only be able to watch the service on one device at a time.

Q. How fast does my internet connection need to be?

A: The best test is to try the service before you buy a subscription. Please visit our Free Preview section and test some videos on your device to make sure you can play them.

The speed and bandwidth of your broadband Internet connection may impact your viewing experience.

Below are the Internet download speed recommendations for watching Lucas Oil Racing TV...
  • 1.5 Megabits per second - Recommended minimum broadband connection speed
  • 3.0 Megabits per second - Recommended for SD quality
  • 5.0 Megabits per second - Recommended for HD quality
To test your internet connection download speed please utilize an internet speed testing tool such as SpeedTest.net

Lucas Oil Racing TV is a streaming video service and the shows you watch are streaming over the Internet, not being downloaded, so you must be connected to the Internet during the entire show broadcast.

Q. What software is required to use Lucas Oil Racing TV on my computer?

A: The latest versions of the major internet browsers and Adobe Flash Player are recommended for the best user experience.

Here are some helpful links to ensure you have the latest software...

Q. What devices can I find the app on?

A: Lucas Oil Racing TV is currently being rolled out onto various platforms such as Roku, Apple iPad, Amazon Fire TV, Android Tablets, Smart TV’s and more! Please visit our Devices page where you will be able to see the progress of development for each platform.

Q. Do your videos have closed captioning?

A: No, unfortunately we do not have closed captioning on our videos at this time. However, we are actively working on adding this feature to our videos.

Q. I don’t live in the United States, which countries is the app available in?

A: Lucas Oil Racing TV is Globally Available. The service is available to anyone with an Internet connection capable of receiving video anywhere in the world. Available devices will vary by country. However, due to content licensing restrictions some content is available for viewing in the United States only. Please check show and episode descriptions for details about viewing restrictions.

Q. If I need help with the app, who do I contact?

General Questions

Q. Is there a daily schedule to see what is on the app?

A: Lucas Oil Racing TV is not a traditional television channel that requires you to turn it on at a particular time. Instead, we have a very large library of shows and races that can be browsed through and accessed in an On-Demand fashion. Simply sign up for an account and click on "Shows" to browse through the content that we offer.

Q. Tell me a little bit more about Lucas Oil Racing TV?

A: Lucas Oil Products has taken the next step in its television evolution by bringing the most diverse offering of motorsports programming to the world through its new video platform Lucas Oil Racing TV.

We have content available to you 24/7 so you can watch content anytime you want! We currently have over 1700 shows available On-Demand that you can watch any time you want.

Q. What type of programming does Lucas Oil Racing TV offer?

A: Motorsports, Automotive Reality, Automotive Build Shows, LIVE Events.

There are 2 main components to the Lucas Oil Racing TV experience.

Video On Demand Show Library – This is the VOD portion of the app, which showcases the best in racing and automotive programming. Simply navigate to your favorite show and choose the program you want to watch.

Lucas Oil Racing TV "LIVE Racing" and the "Inside Line" - Get LIVE and Early Access to the best grass roots racing in the world! Select events will be broadcasted through the app LIVE as they happen and will include Off Road, Late Models, Modifieds, Sprint Cars and More. Events that include natural downtime that do not work as well live will be presented shortly after an event through the show format called “Inside Line” and will include Pro Pulling and Drag Boats.

Q. What types of LIVE events does Lucas Oil Racing TV air?

A: Lucas Oil Racing TV airs select LIVE events from: Lucas Oil Chili Bowl, Dirt Late Model Racing, Short Course Off-Road Racing, Modified Stock Car Racing, Sprint Cars and more!

Q. What are some of the shows that I can look for on Lucas Oil Racing TV?

  • To see shows available on Lucas Oil Racing TV please Click Here.

Q. Who should I contact for advertising possibilities?

Need Help Signing Up?

Click here for Sign Up Instructions

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